MedCo’s Implementation Team met with client management to outline and complete a comprehensive on-boarding process. The first step was managing and producing statements. This was followed with the utilization of proprietary custom dialers reaching thousands of more patients per month. While on the phone, highly trained healthcare recovery specialists helped remove obstacles for the patient to fulfill their financial obligation, then calls were scored by MedCo’s Quality Assurance department to ensure patient and client satisfaction. In the cases where insurance was discovered, accounts were sent to MedCo’s Insurance division for billing and payment. Concurrently, MedCo performed onsite training with registration staff to increase the quality of patient information. The result: 2.9M in additional Self Pay dollars with minimal facility involvement. Over the past nine years, this system has utilized MedCo for many additional services to facilitate bottom-line growth.