Wow! 2017 has come and gone like a flash. I remember as a child being told, "Time flies as you get older," and it is so true.
The MedCo team has had a great year. We set collection records that surpassed any previous numbers over the last 24 years. We promoted from within and helped enrich our team members' lives. We upgraded 80% of our infrastructure in a way that will allow us to be completely redundant operationally, as well as advancing towards the leading edge of technology. We have also implemented a plan to bring healthcare billing to the standard platform that consumers are used to for all goods and services
However, 2017 did not come without those same types of challenges to which we have become accustomed. Once again healthcare has proven itself to be a field that requires adapting, being nimble, and being willing to think outside the box in order to be successful. Patient average balances are climbing to a level that requires even more attention and options than ever before. We feel we have positioned MedCo as a leader in assisting our client partners with this aspect of their business, in both 2018 and beyond.
In the "Continued Improvement" environment we strive to maintain, we never take too long to marvel at our accomplishments. We celebrate them quickly, reward our team handsomely, and then stare directly at the next mountain to climb. 2018 will be no different, and we look forward to the challenges that await us. Happy New Year!
Joe Uptain, CEO