"fore!"... A good cause
Joe Uptain, President and CEO of MedCo, along with Wallace Harmening our Vice President of Sales joined our client to participate in Cullman Regional’s Million Dollar Hole-In-One Extravaganza.
The Million Dollar Hole-In-One Golf Extravaganza is held in September each year and offers a day of fun in the sun for a good cause. The event includes a traditional golf tournament, a putting contest, a helicopter golf ball drop, and a Million Dollar Hole-in-One Shootout between qualifiers competing for a million dollar prize!
All proceeds from the tournament go into essential projects and services that ensure access to quality care for all CRMC patients and the community they serve.
MedCo is excited to announce that Jill Burton has joined our team as a Regional Sales Director! Jill brings almost twenty years of healthcare revenue cycle experience and will complement our existing sales force.
“We’re really excited that Jill has joined our team,” said Wallace Harmening, MedCo Vice President of Sales. “Her experience and reputation in healthcare would make her a great addition to any company. We’re pleased she chose MedCo.”
For 17 years, Jill worked at AIM Healthcare/Optum Health serving in various management, operational, and sales roles within those organizations. For nearly 2 years following this, she served as the Southeast Business Development Executive for Adreima. Jill has served in various state roles for the Healthcare Financial Management Association, most recently as the Alabama Chapter President from 2015-2016, and she will serve as Sponsorship Chair for Dixie HFMA 2019.
Welcome to the MedCo team, Jill!
MedCo is pleased to announce that Bernard Avenatti has been promoted to IT Manager. Bernard previously held the position of IT Development Lead where he managed a team of programmers charged with increased efficiency and innovation. Bernard has been with Medco over two years and has been instrumental in championing MedCo’s LEAN efforts.
“I am extremely excited about Bernard’s promotion to IT Manager,” says MedCo CEO and owner Joe Uptain. “He has demonstrated great knowledge of our software development team, as well as proactive and forward thinking that I believe will help us align ourselves with the future requirements of the revenue cycle. Healthcare and the revenue cycles continue to demand technological improvements at an exponential rate. Bernard’s new role will support us in remaining on the leading edge.”
Technology is the driving force behind MedCo’s success. We wish Bernard much success and look forward to witnessing our progress under his leadership.
MedCo Services is proud to have Elizabeth Mann on our team. Elizabeth is a perfect example of a team member, continually expanding her knowledge and skill sets to advance in the company. While at MedCo, Elizabeth has completed her bachelor’s degree and recently received her LEAN Six Sigma White Belt Certification. Currently, Elizabeth serves as a Client Services Representative. Working in various roles in the company has allowed her to develop as an employee, and help her better serve her clients. Along with her client responsibilities, Elizabeth also works with inter-departmental training. Her vast knowledge is used to ensure MedCo’s high standards are present in each and every aspect of the client experience. Regional Sales Director Andrew Acuff works daily with Elizabeth on several key accounts. Andrew states:
“ From a sales perspective Elizabeth is a great Co-worker to have on your team. Elizabeth and I work closely together to improve the client experience with positive results. Her proactive stance in addressing client issues and needs has proven invaluable to our success.
Since working with Elizabeth, I have never gone into a meeting where I was not fully up to
speed on every aspect of an account. She has received multiple compliments from our clients
on her efficiency, which adds further value to our client relationships."
MedCo has enjoyed watching Elizabeth grow and develop as an employee. On numerous occasions throughout her seven year tenure Elizabeth has received Employee of the Month and Employee of the Year. We thank Elizabeth for her role in MedCo’s success!
and why you should care...
Unexpected hospital fees are a shock to the patient community; often resulting in frustration with the provider. Communication with the patient before the encounter is paramount to the patient’s satisfaction as well as the facility’s fiscal success. Many providers work tirelessly to improve the front end of their revenue cycle only to see it slip into the old ways as employee turnover and time constraints in the registration area return registration staff back to the path of least resistance. Once the most overlooked position in the hospital, registration is now the key to a successful revenue cycle. Almost all successful Pre-Registration processes possess the same 5 key attributes:
Regardless of the procedure, the likelihood of contacting a patient regarding financial matters greatly diminishes after they have left the facility. Focusing on the 5 areas above helps to increase overall revenue cycle success. Many facilities are turning to companies who specialize in Pre-Registration. These companies utilize state of the art dialers, and best practice electronic communication to increase efficiency in the registration process. Companies with specially trained personnel who are compensated and turnover rates are lower. When broken down, most facilities are surprised at their cost to register a patient. MedCo utilizes the following attributes to provide world class registration:
1.Communication with the Patient Beforehand Several studies show that separating the financial encounter from the clinical encounter results in higher patient satisfaction. To do so… you have to get them on the phone first. Facilities employing manual outbound call methods either fail to reach the patient before the scheduled encounter or employ legions of registration staff that presents both financial and management strains in themselves. By failing to reach the patient, many facilities “recreate” the registration information using patient demographics from a recent visit. Failing to speak with the patient beforehand kicks the problem down the road to the onsite registration team. Doing so increases wait times for both patients and clinicians, and impacts the scheduled times for the entire day. Utilizing automated dialers, live Quality Assurance online registration portals, email, and text capabilities are a must to be successful in today’s Pre-Registration world. MedCo utilizes both technology and technique to reach 95 to 100 percent of the next day’s scheduled procedures before the encounter.
2. Ensuring Correct Patient Information & DemographicsG.I.G.O. Garbage In Garbage Out. Incorrect demographics result in a fast track to lost revenue and increased cost to collect. In short, if you don’t have the simplest information like address and phone number, how can you contact them later about their financial obligation? Return mail and skip trace costs can be decreased tremendously by confirming with the patient. Incorrect insurance information result in denials that take time and manpower to correct…not to mention timely filing considerations. MedCo confirms 100% of demographics each time a patient is registered over the phone ensuring correct information. Any corrections are made in the client’s host system.
MedCo Services recently partnered with Eagle Center for Leadership, to expand the curriculum at MedCo University. This newest addition is designed to provide advanced training for team members that fill a supervisor or management role. Joe Uptain President and Founder of MedCo, knows that Eagle Center for Leadership is the next step in fulfilling the company’s mission statement.
“For years we have put much emphasis on training new employees to exceed, and move up in the company. We are proud to see employees promoted within MedCo. Developing Trust and Loyalty by enhancing the lives of others is the first part of our mission statement. I feel that it is just logical to continue offer training as team members move up in the ranks”.
Along with leadership training, the Eagle Center will provide life and career coaching to all employees through a dedicated onsite staff member.