Each month MedCo performs additional formal training for all of its PARS (Patient Account Resolution Specialist). For March, the continued education subject was De-escalation. The PARS returned to the classroom to increase their communication skills when handling difficult calls. Each month, the training topic is decided upon with input from the Quality Assurance department. The QA Department audits calls for each and every PARS each month, and provides the call center with each person’s quality score. This is just another way that MedCo works to ensure patient satisfaction. All PARS complete 4 weeks of classroom training before ever taking a live call.