MedCo University is soaring to new heights with the addition of our new instructor Lisa Pierson. Lisa has established high goals for future classes by enhancing the training curriculum at MedCo U.
Because of her background, Lisa was selected as our full time trainer. Most recently, Lisa served as a Call Center Supervisor where she helped many PARs (Patient Account Resolution Specialist) to fine tune their job skills to achieve success. During Lisa’s previous experiences in IT and Call Center Technology, she has completed numerous career development programs and taught some of those courses at other companies. Her LEAN SIX SIGMA certification helps drive her desire for continual improvement and personal development.
Along with new PAR training, Lisa leads monthly refresher courses on areas identified by management as areas where additional training would prove beneficial. Lisa’s passion revolves around leadership development throughout the company. In the short time she has served as full time trainer, she has developed a leadership course beneficial to all team members at MedCo. It’s her ultimate goal to bridge communication gaps between departments by providing insight gained through cross training exercises.
As a trainer and career development coach, Lisa utilizes a mentality of “Will vs. Skill.”The mentality of Will vs. Skill is defined as skill and willingness to complete a certain task. She uses this to measure the effectiveness of her training methods.
Utilizing her coaching skills, recent new hires have been recognized as some of the best prepared employees to reach the call center. Lisa’s training and previous professional experience has already proven an invaluable addition to MedCo University. Congratulations to Lisa in her new role!