Once the most overlooked part of the revenue cycle, Pre-Registration is now one of the most important. Patient communication beforethe encounter is essential.
Does your facility:
Remind the patient of the appointment?
Verify Demographics 100% to ensure future communication?
Communicate deductible and copay amounts expected before time of service?
Collect deductible and copay amounts over the phone to separate the financial aspect from the clinical to help ensure patient satisfaction?
And oh! By the way are you doing it for greater than 95% of the SDA including add-ons?
MedCo’s utilization of technology around Pre-Registration can help you answer “YES” to all of the above. Reaching hundreds of additional patients per day, allows Pre-Registration to work the schedule 3-5 days out to personally speak with each patient before their appointment. What does that mean for your facility?
Increased number of patients 100% pre-registered
Decrease in the number of recreates where onsite registration has to take additional time
Increased POS collections
Decreased Early Out and Bad Debt fees
Increased patient satisfaction by decreasing onsite paperwork
Increased clinical satisfaction by protecting the schedule
Decreased FTEs and the associated managerial headaches
Create a static cost per patient to register
If you’re interested in finding out how your facility can “Get It Right” in Pre-Registration, join John Guidroz for the conclusion of his 3 part webinar regarding Pre-Regsitration on July 18th at 9:30 a.m. Click on the button below to register.