Each month MedCo performs additional formal training for all of its PARS (Patient Account Resolution Specialist). For March, the continued education subject was De-escalation. The PARS returned to the classroom to increase their communication skills when handling difficult calls. Each month, the training topic is decided upon with input from the Quality Assurance department. The QA Department audits calls for each and every PARS each month, and provides the call center with each person’s quality score. This is just another way that MedCo works to ensure patient satisfaction. All PARS complete 4 weeks of classroom training before ever taking a live call.
" With the ACA continuing to be a hot topic in 2017, providers are faced with ever increasing amounts of Self Pay, Co-Pay, and Balance after Insurance in its Accounts Receivables. A decrease in reimbursements has increased the importance of increasing cash anywhere possible in the revenue cycle. Early Out does just that."
MedCo Early Out Features: * Early Revenue Recovery Preventing Higher Rates at Bad Debt Collection * Secure Placement and Payment Transactions * Highly customized Automated Dialer * Ability for Patient to Make Payments 24/7 * Highly Trained and Certified Personnel to the Patient Community * All Calls Recorded and Stored * Calls audited for Quality Assurance * MCA Client Access for TRANSPARENT Real Time Monitoring of Accounts and Collections * Strategic Scoring and Analytics for Account Recovery Management * Customized Reporting to Customer Specification
THE CHALLENGE Like many systems, these facilities were faced with the need to increase Self Pay revenue. Historically, all collection efforts were in-house through a sizable division of the business office. Personnel headaches and the need for increased cash were driving factors for needed change. Click below to find out solutions:
When springing forward it is important to remember those who set the goals for 2017. In selecting inspiration for forward movement, we look to the individuals who promoted excellence in 2016. MedCo chooses to honor the past before springing forward. So, let us rewind and say CONGRATULATIONS to those who make springing forward possible. Pictured are the Employees of the Year, as well as, the Top collectors in Pre-Registration and Call Center Department.